Privacy Policy

Last updated: September 2026

Sue Ballard respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how I collect, use and protect personal information when you visit my website, make an enquiry, purchase artwork or prints, or otherwise contact me.

Who I am

This website is operated by Sue Ballard, artist and designer.

If you have any questions about how your personal information is used, please contact me at:

Email: sue@sueballard.art

Information I collect

Depending on how you use my website, I may collect:

your name
email address
telephone number
billing and delivery address
information relating to an order or enquiry
messages and correspondence you send to me
information you provide when discussing a commission, collaboration or licensing project
payment and transaction information necessary to process an order

I only collect information that I need for the relevant purpose.

How I use your information

I may use your personal information to:

respond to enquiries and messages
process and fulfil orders
arrange delivery of artwork and prints
process payments
deal with returns, refunds or customer service enquiries
discuss and manage commissions, collaborations or licensing projects
keep appropriate business and financial records
maintain and improve my website and services
comply with legal and accounting requirements

Where you place an order, I use your information because it is necessary to fulfil the contract with you. I may also need to use certain information to comply with legal or accounting obligations.

For enquiries and other communications, I use your information so that I can respond to you and manage our correspondence.

Who I share your information with

I do not sell or rent your personal information.

Where necessary to provide my services, I may share relevant information with trusted third parties, including:

Wix, which provides the website and online store
payment providers used to process transactions
delivery and courier services
print and fulfilment providers where a print order is produced and dispatched on my behalf
professional advisers where necessary for accounting, legal or business purposes
authorities or organisations where I am legally required to provide information

I only provide the information necessary for the relevant purpose.

These organisations may process information outside the UK. Where this happens, appropriate safeguards are used in accordance with applicable data protection law.

How long I keep your information

I keep personal information only for as long as I reasonably need it for the purpose for which it was collected.

Information relating to orders and financial transactions may need to be retained for longer to meet legal, accounting and tax requirements.

Information relating to enquiries and correspondence is normally kept only for as long as is necessary to deal with the enquiry and maintain an appropriate record of our communication.

Cookies

My website uses cookies and similar technologies to make the website function, understand how visitors use it and improve the experience.

Some cookies are necessary for the operation of the website and online store. Other cookies, such as analytics or similar technologies, may be used depending on the settings and services enabled on the website.

Where consent is required, you will be given the opportunity to manage your cookie preferences.

Your rights

Depending on the circumstances, you have rights under UK data protection law including the right to:

ask for a copy of the personal information I hold about you
ask for inaccurate information to be corrected
ask for your information to be deleted where there is no good reason for me to continue holding it
ask me to restrict how I use your information in certain circumstances
object to certain uses of your information
withdraw consent where I am relying on consent to process your information
complain to the Information Commissioner's Office

To exercise any of these rights, please contact me at sue@sueballard.art.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled incorrectly.

Keeping your information secure

I take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.

No method of transmitting or storing information online can be guaranteed to be completely secure, but I take appropriate precautions for the nature of the information I hold.

Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my website, business or legal requirements.

The latest version will always be published on this page.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Sue Ballard
Email: sue@sueballard.art