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Pastel, soft coloured framed print of a curly haired sheep in kitchen setting

Delivery & Refund Policy

Delivery Information

Art Prints – Made Just for You

Every print is lovingly made to order — no dusty shelves or mass production here! I take pride in ensuring your artwork is crafted with care and packaged beautifully, so it arrives looking just as special as it should.

I ship worldwide, and fulfillment takes 2–5 working days. Once your order is dispatched, you’ll receive a confirmation email with tracking info so you can follow your print’s journey home.

Estimated Shipping Times (after dispatch):

  • UK: 2–4 business days

  • Germany: 2–4 business days

  • Europe (EU): 4–7 business days

  • USA & Canada: 2–3 business days (via courier)

  • Rest of World: 3–6 business days (via courier)

Whether you're decorating your space or gifting someone special, I’ll make sure your print arrives safely and promptly.

Commissions – Your Story, Beautifully Told

Each commission is a one-of-a-kind collaboration between us — an artwork infused with your story, memories, and emotions. These pieces are packaged with extra care and shipped using a specialist courier service to ensure they reach you in perfect condition.

📦 Shipping for commissions is invoiced separately and will depend on your location. I’ll keep you updated every step of the way.

🛠️ Returns & Replacements

Prints

I want your experience to be as enjoyable as the art itself. If your print arrives damaged or isn’t quite right (oops, it happens!), just drop me a message within 48 hours of delivery. Be sure to include a few clear photos of the issue, and I’ll sort out a replacement at no extra cost to you.

Think of it as my promise to get it right, every time.

Commissions

Because commissions are tailor-made just for you, I'm unable to offer returns or exchanges on these pieces. Each artwork is a personal creation, reflecting your unique input — and that's what makes them so meaningful.

That said, I'm with you every step of the way. We'll keep the conversation flowing during the process, with progress updates and check-ins, so you always feel informed, confident, and part of the magic.

💬 Still Have Questions?

Whether you're curious about delivery options, sizing, framing, or you just want to say hello — I’d love to hear from you! Head over to the Contact Page, and I’ll get back to you as soon as I can.

Because great art is about connection — and that starts with you.

© 2025 by Sue Ballard Proudly created with Wix.com

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