Your privacy matters to us. At House of Ballard, we’re committed to protecting your personal information and being transparent about how we use it. Please read the policy below to understand what data we collect, why we collect it, and how it’s handled.

Section 1 – Information We Collect and How We Use It

When you shop with us, we collect personal details such as your name, address, and email address as part of the transaction process. This helps us fulfill your orders smoothly.

When you browse our store, we automatically receive your computer’s IP address, which gives us insights into your browser and operating system—helping us improve your shopping experience.

Email Marketing (if opted-in): With your consent, we may occasionally send you updates about new arrivals, special offers, or store news.

Section 2 – Your Consent

How do we get your consent?
By completing a transaction—placing an order, verifying your card, arranging delivery, or returning a product—we understand this as consent to collect and use your information for that purpose only.

For other purposes, like marketing, we’ll either ask for your explicit consent or provide a clear opt-out.

How do I withdraw my consent?
You can withdraw your consent at any time by contacting us at:
📧 sue@houseofballard.com

Section 3 – Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

Section 4 – Our E-commerce Platform: Wix

Our store is hosted on Wix, a secure and trusted e-commerce platform. Your data is stored securely through Wix’s infrastructure.

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Payment Processing:
If you choose to pay via a direct payment gateway, your card details are encrypted and handled according to PCI-DSS (Payment Card Industry Data Security Standard) guidelines. Data is stored only for the duration of the transaction and then deleted.

PCI-DSS is governed by major credit card brands like Visa, MasterCard, American Express, and Discover, ensuring your information is handled safely.

Section 5 – Third-Party Services

We work with trusted third-party providers (e.g. payment gateways, shipping services) who may only access your information to perform the services we need from them.

Some providers may operate in other countries. When you use services from these providers, your data may be subject to the laws of their jurisdiction.

Once you leave our website or interact with a third-party application, our Privacy Policy no longer applies. We encourage you to read their policies to understand how your data is handled.

External Links:
Clicking links on our site may lead you to third-party websites. We’re not responsible for their privacy practices.

Section 6 – Data Security

We prioritize protecting your information. We use SSL encryption and secure servers to prevent unauthorized access, loss, misuse, or alteration of your data.

Credit card details are encrypted using AES-256 encryption, and we comply with PCI-DSS standards and other industry best practices to safeguard your information.

Use of Cookies

Our site uses cookies for several key reasons:

• To offer a seamless and personalized user experience

• To identify registered users

• To analyze traffic and performance

• To maintain site security and stability

You can adjust cookie preferences in your browser settings.

Section 7 – Age of Consent

By using our website, you confirm that you are at least the legal age of majority in your location. If you’re allowing a minor to use our services, you acknowledge you’ve provided consent on their behalf.

Section 8 – Updates to Our Policy

We may revise this policy from time to time. Changes take effect immediately upon posting. If significant changes occur, we’ll notify you here so you’re aware of updates to how we handle your data.

If House of Ballard is acquired or merged with another company, your information may be transferred to continue serving you.

Contact Us

Have questions or concerns about your data?

Contact our Privacy Compliance Officer:

📧 sue@houseofballard.com
📍 Susan Leigh
Old Worthington Dairy
Arley Farm
Arley Lane
Haigh, Wigan
WN1 2UJ
United Kingdom